Additional Resources

PagerDuty Resources#

PagerDuty has a number of resources available:

• Download our report, the State of Unplanned Work. Some key findings are summarized on our blog.

• Check out our ebook, Where Real-Time Work Meets Customer Service.

• Learn more about our customer service integrations on our blog.

• View our webinar, Solve Customer Issues in Real-Time by Uniting Your Customer Service and Technical Teams.

• PagerDuty's Chief Customer Officer, Manjula Talreja, talks about Getting Ahead of Customer Issues With PagerDuty for Customer Service.

Integrations#

• PagerDuty for Customer Service and Salesforce Service Cloud

• PagerDuty for Customer Service and Zendesk

• Integrate PagerDuty and Freshdesk

Other Ops Guides#

• Stakeholder Communications
• Customer Liaison discussion in Incident Response

Industry Resources#

• 7 Best Practices to Prepare for a New Digital Support Reality at Coveo.

• How Customer Experience Drives Digital Transformation at SuperOffice

• From McKinsey, a discussion on customer experience and personalization. The vision for 2025: Hyperpersonalized care and 'care of one'

• Forrester's Predictions 2020

• This piece on the Salesforce blog, 40 Customer Service Statistics to Move Your Business Forward

• A post at HubSpot, The Hard Truth About Acquisition Costs (And How Your Customers Can Save You)